Beat Travel (Ski Beat Fest) - Privacy policy

PRIVACY POLICY

Beat Travel d.o.o. respects your privacy and is committed to protecting your personal data in accordance with applicable Croatian and European data protection regulations, including the General Data Protection Regulation.

This Privacy Policy explains how Beat Travel d.o.o. collects, uses, stores and protects personal data of clients, travelers, website visitors and other persons who contact us or use our services.

  1. DATA CONTROLLER

The data controller responsible for the processing of personal data is:

Beat Travel d.o.o.Osredak 4, 10000 ZagrebTax ID: 96814555563E-mail: info@beat-travel.hrWebsite: www.beat-travel.hr

For all questions related to the protection of personal data, you may contact us at: info@beat-travel.hr

  1. TYPES OF PERSONAL DATA WE COLLECT

Depending on the type of service, reservation, inquiry or communication, Beat Travel d.o.o. may collect and process the following categories of personal data:

Name and surnameContact details, including e-mail address, phone number and addressDate of birth, nationality and travel document information when required for travel arrangementsInformation necessary for booking and organizing travel arrangementsPayment and billing informationInformation related to special requests, such as dietary, health, mobility or accommodation requests, only when voluntarily provided and necessary for the execution of the arrangementCommunication data, including inquiries, complaints and correspondenceWebsite usage data, cookies and similar technical information, where applicable

Beat Travel d.o.o. collects only the personal data that is necessary for the specific purpose for which it is processed.

  1. PURPOSES OF PERSONAL DATA PROCESSING

Beat Travel d.o.o. processes personal data for the following purposes:

Processing inquiries and providing information about travel arrangementsCreating and managing reservationsConcluding and performing travel agreementsOrganizing transport, accommodation, excursions and other travel-related servicesIssuing invoices and processing paymentsProviding customer support before, during and after travelHandling complaints, refunds and disputesComplying with legal, accounting, tax and tourism-related obligationsSending service-related notifications and travel informationSending promotional and marketing communications, only where legally permitted or where consent has been givenImproving website functionality, user experience and service qualityProtecting the rights, safety and legitimate interests of Beat Travel d.o.o., travelers and business partners

  1. LEGAL BASIS FOR PROCESSING

Beat Travel d.o.o. processes personal data only when there is a valid legal basis, including:

Performance of a contract or taking steps before entering into a contract, such as processing reservations and providing travel servicesCompliance with legal obligations, including accounting, tax, tourism and consumer protection obligationsConsent, for example for certain marketing communications or processing of optional special requestsLegitimate interest, such as improving services, responding to inquiries, protecting business operations, resolving disputes and preventing misuseProtection of vital interests, where necessary in exceptional situations related to traveler safety or health

Where processing is based on consent, the person may withdraw their consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

  1. PAYMENT DATA AND INSTALLMENT PAYMENTS

When making a payment or using an installment payment option, Beat Travel d.o.o. may process data necessary to complete the payment, manage the payment schedule, issue invoices and confirm the reservation.

Payment transactions may be processed through banks, card providers, payment processors or other authorized financial service providers. Beat Travel d.o.o. does not process or store full card details unless this is necessary and permitted in accordance with applicable payment security standards and legal requirements.

  1. SHARING PERSONAL DATA WITH THIRD PARTIES

Beat Travel d.o.o. may share personal data with third parties only when necessary for the provision of services, legal compliance or legitimate business purposes.

Personal data may be shared with:

Hotels, accommodation providers and local partnersTransport providers, airlines, bus companies, ferry operators and transfer providersLocal agencies, guides, escorts and service providers involved in the arrangementInsurance providers, where applicablePayment processors, banks and card providersAccounting, legal, IT and administrative service providersPublic authorities, courts, inspection bodies or other competent institutions where required by lawOther travel organizers or agencies when Beat Travel d.o.o. acts as an intermediary

Third parties may process personal data only to the extent necessary for the relevant purpose and in accordance with applicable data protection rules.

  1. TRANSFER OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

In certain cases, especially when travel arrangements include destinations outside the European Economic Area, personal data may need to be transferred to service providers or authorities located outside the European Economic Area.

Such transfers are carried out only when necessary for the execution of the travel arrangement or when another valid legal basis exists. Beat Travel d.o.o. takes reasonable measures to ensure that personal data is protected in accordance with applicable data protection standards.

  1. RETENTION PERIOD

Beat Travel d.o.o. keeps personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Personal data related to reservations, contracts, invoices and accounting documentation may be kept for the period required by applicable accounting, tax and legal regulations.

Personal data processed on the basis of consent is kept until consent is withdrawn, unless another legal basis for continued processing exists.

Data related to inquiries and communication is kept for as long as necessary to respond to the inquiry, manage the relationship with the client or protect legitimate interests.

  1. RIGHTS OF DATA SUBJECTS

Persons whose personal data is processed by Beat Travel d.o.o. have the following rights, subject to conditions prescribed by applicable law:

Right to information about the processing of personal dataRight of access to personal dataRight to correction of inaccurate or incomplete personal dataRight to deletion of personal data where legally applicableRight to restriction of processingRight to object to processing based on legitimate interestRight to data portability where applicableRight to withdraw consent at any time where processing is based on consentRight to lodge a complaint with the competent supervisory authority

In Croatia, the competent supervisory authority is the Croatian Personal Data Protection Agency.

Requests related to personal data may be sent to: info@beat-travel.hr

  1. ACCURACY OF PERSONAL DATA

The traveler or client is responsible for providing accurate, complete and up-to-date personal data when making an inquiry, reservation or payment.

If the provided data is incorrect or incomplete, Beat Travel d.o.o. may not be able to provide the requested service or may not be responsible for consequences arising from incorrect or incomplete data.

  1. DATA SECURITY

Beat Travel d.o.o. applies appropriate technical, organizational and administrative measures to protect personal data from unauthorized access, loss, misuse, alteration or disclosure.

Access to personal data is limited to persons and service providers who need such access for the performance of their duties or services.

  1. MARKETING COMMUNICATIONS

Beat Travel d.o.o. may send promotional communications, newsletters, offers and information about services only where legally permitted or where the person has given consent.

The recipient may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication or by contacting Beat Travel d.o.o. at info@beat-travel.hr

Withdrawal from marketing communications does not affect service-related communications necessary for existing reservations or travel arrangements.

  1. COOKIES AND WEBSITE DATA

The Beat Travel d.o.o. website may use cookies and similar technologies for website functionality, analytics, user experience improvement and, where applicable, marketing purposes.

Users may manage or disable cookies through their browser settings. Certain cookies may be necessary for the proper functioning of the website.

Where required by law, non-essential cookies will be used only after the user has given consent.

  1. CHILDREN’S PERSONAL DATA

Beat Travel d.o.o. may process personal data of minors when necessary for the organization and execution of travel arrangements, and when such data is provided by a parent, guardian or authorized person.

Personal data of minors is processed with special care and only to the extent necessary for the relevant travel service.

  1. LINKS TO THIRD-PARTY WEBSITES

The Beat Travel d.o.o. website may contain links to third-party websites. Beat Travel d.o.o. is not responsible for the privacy practices, content or data processing activities of third-party websites.

Users are advised to review the privacy policies of such third-party websites before providing any personal data.

  1. CHANGES TO THIS PRIVACY POLICY

Beat Travel d.o.o. reserves the right to amend this Privacy Policy at any time in order to comply with legal, technical or business changes.

The updated version will be published on the website www.beat-travel.hr and will apply from the date of publication, unless otherwise stated.

  1. FINAL PROVISIONS

This Privacy Policy applies from the date of its publication on the website.

For all questions, requests or concerns regarding personal data protection, please contact:

Beat Travel d.o.o.Osredak 4, 10000 ZagrebE-mail: info@beat-travel.hr